Nalikwanda Guest House - Customer Charter
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Customer Charter
 

Our aim is to provide you with the best possible standard of customer experience. The Nalikwanda Customer Charter forms a vital part of your stay with us as it explains our commitment to you and how you can get in touch with us.Everyone who works at Nalikwanda Guest House has made a commitment to the following:
  1.  In our business, you, the Guest, are the most important person.
  2.  You are not here for us.We are here for you.
  3.  You do not interrupt our business, you  create it.
  4.  Helping you is not doing you a favour. When you come here you do us a favour.
  5.  You have feelings and reactions, wants and needs.We are sensitive to this
  6.  You trust your needs to us, it is our pleasant duty to satisfy them.
  7.  You deserve the kindest and most courteous treatment we can give you.You will receive it, always.
  8.  You, the Guest, are the very essence of our activity.
  9.  We, the staff of Nalikwanda Guest House, renew this commitment to you every day.We are proud of thisGuest House.We want you to be, too.We simply ask that you treat it and your fellow Guests with respect.
 
  MISSION STATEMENT
 
To offer friendly home from home environment to suit every budget that is complimented by friendly professional service.
To encourage all employees to reach their full potential through training and motivation.
 
  VISION STATEMENT
 
 To provide an accessible and affordable Guest House in a calm and peaceful surrounding, with minimal environmental impact.
When can i check in and out?
 
 Rooms are available from approximately 12.00hrs, although sometimes can be available earlier by appointment.Check out of the room is about 10.00am.
 
Car Parking
 
Free car park is available inside of the Guest House for limited space.
Can I make special requests?
 
Here at Nalikwanda Guest House, we endeavor to meet any individual requests where possible.If you have any special dietary will do our best to make appropriate changes to our menu.We are always happy to discuss menus tailored to suit your specific needs.
 
How can we make a complaint or a commendation?
 
can be made in a variety of ways.You can speak to try to resolve any issues you can fill out a guest comment you will find on can contact the management by letter to Namakau by Telephone on +260974376601 or by direct email be given through the same mediums.
 
Data Protection
 
We would like to keep you informed and services we offer by or telephone.Please notify us if you do not wish to receive this information.We DO NOT share any customer information with third parties. 

Booking and Reservation
 
 
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